Whether it’s the lure of endless sunshine in Arizona, snow-laden mountains in Colorado or the sandy beaches and crystal blue waters of Florida, the hotel industry across the country is thriving due to strong occupancy rates. In fact, PKF Hospitality Research predicts record U.S. hotel occupancy rates through 2017. Continue reading →

One-hour delivery service; 24 hour ATMs; streaming movies and television shows; constant real-time communication through email and text messaging; instant ordering with the click of a button; smart phone apps and ultra-fast connections anytime, anywhere. These are just some of the activities that have seeped into our lives, offering instant results and gratification. In fact, we’ve become so accustomed to not waiting that studies indicate individuals who had to wait for a download or were put on hold at a call center even for a few minutes simply abandoned the process. Continue reading →